| by
|
| Unless otherwise specified, all materials appearing on DirectEntertainmentCenters.com website, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on DirectEntertainmentCenters.com website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
| ^ Top |
|
|
| |
| by
|
| We accept the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
| ^ Top |
|
|
| |
| by
|
| This website may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such website. |
| ^ Top |
|
|
| |
| by
|
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
|
| ^ Top |
|
|
| |
| by
|
| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
| ^ Top |
|
|
| |
| by
|
| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DirectEntertainmentCenters.com Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
| ^ Top |
|
|
| |
| by
|
| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether DirectEntertainmentCenters.com signs them or not. We reserve the right to make changes to this website and these Conditions at any time. |
| ^ Top |
|
|
| |
| by
|
| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
| ^ Top |
|
|
| |
| by
|
| At DirectEntertainmentCenters.com We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the DirectEntertainmentCenters.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the DirectEntertainmentCenters.com website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
| ^ Top |
|
|
| |
| by
|
| Other websites accessible through our
DirectEntertainmentCenters.com website have their own privacy policies and data collection practices. Please consult each
website's privacy policy. DirectEntertainmentCenters.com Store is not responsible for the actions of third parties. |
| ^ Top |
|
|
| |
| by
|
| We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. |
| ^ Top |
|
|
| |
| by
|
You have 3 ways to place your order:
- by Google Checkout! Google Merchant secure services (online);
- by PayPal Checkout! PayPal Primer Business Merchant secure services (online);
- by Phone 1-818-572-7115
After placing an order with us you will receive an email from
DirectEntertainmentCenters.com confirming that your order is in stock, when should you expect the order to arrive, and how to track the status of the order. Most of our customers pay by credit card and we accept American Express, Visa, MasterCard and Discover through our secure server. You can also pay by check. Just select a payment method and we will get your order ready, but it will only ship after the check clears. Since it takes a couple of days to get your order ready to ship, you will not experience a delay if you pay with a check.
All items in our store include Free Standard
Curbside Delivery and No Sales Tax within 48 contiguous U.S. states. Sales Tax (9.25%) applies in CA, but in some cases we
are willing to can pay your CA Sales Tax to provide better service for the local customers. Delivery address must be accessible to semi-trailer truck for non-UPS size shipments. Hawaii, Alaska, Puerto Rico and international customers are welcome to contact us for a freight quotation.
At Direct Entertainment Centers com, We have one of the shortest delivery times in the industry. Most items are in stock (in our warehouse) and will be shipped within
5 - 7 business days of purchase. Delivery takes
another 7 - 15 business days. We use UPS for smaller items, and Freight Carriers for larger ones. If the shipping time takes longer than this, you will be contacted by our customer service department with other options. We provide with tracking number after the items are shipped
for customers convenience.
Delivery Options
UPS Shipment
Your order will be shipped via the most appropriate method based on the weight
and size of your furniture. If possible, according to UPS weight/size limits,
your order will ship via UPS. In this case your items are identified as "UPS
Shipment". Packages that exceed UPS weight and size limits are identified as
"Truck Shipment" and will be shipped via Motor Freight Company.
1. Standard Bronze Curbside Delivery - Free
Includes 1-person delivery to curbside or doorstep. If any
piece weighs more than 300 lbs. or pieces are greater than four, shipment will
only be available for delivery to the First Dry Area or Garage. Shipper's
palletized or crated merchandise will be delivered to the First Dry Area or
Garage only. Delivery time: 7 - 15 business days, but depends on your location.
Definition of service levels:
Delivery date scheduled with customer. (Mon thru Sat depending on the area)
Shipment Tracking number is provided for customer's convenience.
Four hour delivery window given the day before delivery.
Customers are not required to help with delivery.
Delivery time: 7 - 15 business days, depending on your location.
2. White Glove Gold Inside Delivery - $105
Includes inside placement room of choice, two flights of stairs,
unpacking, no debris removal, and setup limited to 15 minutes (and no usage of
tools). Set up services that exceed fifteen (15) minutes will be charged at a
rate of $22.00 per quarter hour or fraction thereof. Set up services do not
include any electrical, plumbing or component hookups. Delivery time: 7 - 15
business days, depending on your location.
Definition of service levels:
Delivery date scheduled with customer. (Mon thru Sat depending on the area)
Shipment Tracking number is provided for customer's convenience.
Four hour delivery window given the day before delivery.
Deliver and unpack, all trash and debris removal.
Room specific delivery, providing it will fit with the room.
Setup products limited to 15 minutes. (Combined)
Up/down two flight of stairs.
Customers are not required to help with delivery.
Delivery time: 7 - 15 business days, depending on your location.
3. White Glove Inside Premium Delivery - $225
Platinum Service includes inside placement room of choice, two flights of
stairs, unpacking, debris removal, and light assembly limited to 30 minutes.
Assembly services that exceed thirty (30) minutes will be charged at a rate of
$22.00 per quarter hour or fraction thereof. Assembly services do not include
any electrical, plumbing or component hookups. Delivery time: 7 - 15 business
days, depending on your location.
Definition of service levels:
Delivery date scheduled with customer. (Mon thru Sat depending on the area)
Shipment Tracking number is provided for customer's convenience.
Four hour delivery window given the day before delivery.
Inspected for visible carton damage upon receipt.
Room specific delivery, providing it will fit with the room.
Light assembly of each product limited to 30 minutes. (Combined)
Up/down two flight of stairs.
Customer not required to help.
Delivery time: 7 - 15 business days, depending on your location.
4. White Glove Platinum Deluxe Delivery -
Contact
Direct Entertainment Center
Delivery
Most orders will be shipped via common carrier and delivered by a trucking company contracted by
DirectEntertainmentCenters.com. Common carrier deliveries are only performed Monday through Friday. The shipping company who is obligated to fulfill delivery of your order will contact you by phone prior to delivery to establish an approximate time for you to receive your delivery. We ship only in the Contiguous United States (48 states). Please note that, like any retailer or distributor shipping nationwide,
DirectEntertainmentCenters.com ships via national and regional parcel, freight and moving companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises.
DirectEntertainmentCenters.com will not accept returns or cancellations due to delays in delivery by transportation companies.
Damages Policy - Inspecting your Delivery
DirectEntertainmentCenters.com takes all necessary measures to prevent any damages to products you order. Our excellent packaging and shipping experience significantly reduces the chances of damage. However, when your order arrives, please take the time to ensure the paperwork is accurate and that the correct item and number of cartons have been delivered. Inspect the packaging(shipment) and the package contents for any shipping damage. A
Bill of Lading will be signed by the customer to acknowledge receipt and
acceptance of ordered items in good condition. It is the customer's responsibility to thoroughly check over and visually inspect the merchandise before signing this paperwork. Any damage must be noted on the bill of lading and
DirectEntertainmentCenters.com must be contacted within 72 hours of the delivery time to receive replacement items.
DirectEntertainmentCenters.com will not be responsible and will not accept any non-noted on Bill of Lading claims.
Very Important: Customer must inspect the shipment for damages or defects by
opening the cartons and if there is a damage or defect customer must refuse the
shipment by not signing the paperwork, else
DirectEntertainmentCenters.com will no longer be responsible to remedy your
claim of damaged shipment. Note: If the customer signs for the shipment
that is damaged, defective or has a damaged or defective piece inside, (means
the customer has accepted the order(shipment) and the delivery is complete).
Freight carrier is no longer responsible for the item(shipment) that is signed
for therefore accepted, hence there is nothing
DirectEntertainmentCenters.com can do to remedy the situation, as there is
no way for us to file a claim with a freight carrier without having the
package(shipment) refused and noted on the Bill of Lading(paperwork), hence no
refund will be given nor a replacement will be shipped. Remember: If the
carton(package, shipment) is severely damaged or upon opening your
package(shipment) for inspection customer finds a damaged or defective piece
inside, please refuse the shipment from the freight company without signing any
paperwork. We will arrange for a replacement or replacement parts to be delivered. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will result in additional charges for the non-returned item.
Order Cancellation
Order can be cancelled within 24h of purchase prior to processing and are
subject to 10% cancelation fee.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund in addition to restocking fees of 25% that apply. Remember, Actual freight may be much higher than the freight we charge you on the website. Please note: This policy is standard for all our customers and for all the items we sell on our website.
Return Policy
At DirectEntertainmentCenters.com, We are confident that you will be pleased with your purchase. However, please be careful when ordering your entertainment furniture and let us know if we can be of assistance in selecting the right furniture for your situation: style, dimensions, color, quality, etc. In some cases, we can provide Color Samples. In addition, we do our best to accurately show the finish colors of each piece we carry. However, colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
DirectEntertainmentCenters.com will not accept any claims regarding wrong color, style or quality. If you are not satisfied with the color or it does not fit as well as you hoped in your space, match your décor, you won’t be stuck with an item you cannot use or that you do not want. You can return it within 30 days of receipt. All returns must be authorized by us prior to shipping them back to us. Please e-mail us prior to shipping and we will provide return shipping instructions. Returning items must be shipped to us within 30 days of receipt. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer considered as returnable. The cost of the actual freight charges (both ways) is not refundable and will be deducted from the amount of your refund.
Remember, actual freight may be much higher than the freight we charge you on the website. 25% restocking fee applies on all returned items. Refunds will be processed once products are returned to our distribution center. This policy is standard for all of the customers for all items we sell on our website.
Jewelry Return Policy
We are confident that you will be pleased with your purchase. However, please be
careful when ordering your jewelry items and let us know if we can be of
assistance in selecting the right jewelry for you. You can return jewelry
products within 10 days of receipt. All returns must be authorized by us prior
to shipping them back to us. Please e-mail us prior to shipping and we will
provide return shipping instructions. Returning items must be shipped to us
within 10 days of receipt. Returns are only accepted in their original packaging
and buyers pay for return shipping. Note: 35% restocking
fee applies on all jewelry return items. Refunds will be processed once
products are returned to our distribution center. This policy is standard for
all of the customers for all jewelry items we sell on our website.
Warranty Information
We offer a one-year limited warranty against manufacturing defects on all merchandise we sell. Warranties are not valid if merchandise has been moved from original delivery address.
Privacy and Security.
All information that you provide is stored securely. We do not give or sell any customer-specific information to any third party.
DirectEntertainmentCenters.com store switches to a secure server at the time any credit card information is entered. We use the highest possible level of security to keep your information private.
Please see our
Privacy Policy Page.
Company Information
DirectEntertainmentCenters.com is designed to help people find quality home furnishing product on the Internet with a much larger selection, faster delivery times and better prices than most retail stores. If you have any questions or comments about our policies please e-mail us at
DirectEntertainmentCenters@gmail.com
or call 1-818-572-7115.
|
| ^ Top |
|
|
| |
| by
|
| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
| ^ Top |
|
|
| |
| by
|
| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
| ^ Top |
|
|
| |
|
